Privacy Policy
Effective Date: 22 July 2026
Shiranee Murugason Ayurveda ("we", "our", "us") is committed to protecting your privacy and handling your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, book an appointment, contact us, or subscribe to our mailing list.
1. Who We Are
Shiranee Murugason Ayurveda
Website: https://www.shiraneemurugasonayurveda.com
Email: shiraneeayurveda@gmail.com
Phone: 07880 951268
Location: West London, United Kingdom
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2. Information We Collect
Depending on how you interact with us, we may collect the following information:
Personal Information
Name
Email address
Telephone number
Postal address (where provided)
Booking Information
When you book an appointment, we may collect:
Appointment dates and times
Services requested
Payment information (payments are processed securely by our payment providers and we do not store full payment card details)
Health Information
To provide safe and appropriate Ayurvedic consultations and treatments, you may choose to provide health-related information, including:
Medical history
Current health concerns
Lifestyle information
Consultation notes
This information is treated as special category personal data and is processed only with your explicit consent and where necessary to provide your treatment.
Website Information
When you visit our website, we may automatically collect:
IP address
Browser type and device information
Pages visited
Time spent on the website
Referring website
Cookie identifiers
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3. How We Use Your Information
We use your information to:
Provide Ayurvedic consultations, treatments and yoga services
Manage appointments and bookings
Respond to enquiries
Send appointment confirmations and reminders
Send newsletters and wellbeing updates where you have subscribed
Improve our website and services
Measure website performance and marketing effectiveness
Meet legal, tax and regulatory obligations
We will never sell your personal information.
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4. Legal Basis for Processing
Under UK GDPR, we rely on the following lawful bases:
Contract – to provide services you have booked.
Consent – for marketing emails, cookies (where required), and health information.
Legitimate Interests – to improve our website and services and ensure website security.
Legal Obligation – to comply with legal, accounting and tax requirements.
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5. Third-Party Service Providers
We use trusted third-party providers to help operate our business. These providers process personal information only as necessary to provide their services.
These include:
Acuity Scheduling – for online appointment bookings and appointment reminders.
Mailchimp – to manage our email newsletter and marketing communications.
Google Analytics – to understand how visitors use our website and improve user experience.
Google Ads – to measure advertising performance and, where enabled, deliver relevant advertising through conversion tracking and remarketing.
Secure payment processors (where applicable) to process payments.
These providers may process data outside the UK. Where this occurs, appropriate safeguards such as Standard Contractual Clauses or other approved transfer mechanisms are used to protect your personal information.
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6. Marketing Communications
If you subscribe to our mailing list, we may send you newsletters, seasonal updates, health tips and information about our services.
You can unsubscribe at any time by:
clicking the "Unsubscribe" link in any email; or
contacting us directly.
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7. Cookies
Our website uses cookies and similar technologies to:
ensure the website functions correctly;
remember your preferences;
analyse website traffic using Google Analytics;
measure the effectiveness of advertising campaigns using Google Ads.
Where required by law, we will ask for your consent before placing non-essential cookies on your device.
You can change your cookie preferences at any time through our cookie banner (where available) or by adjusting your browser settings.
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8. Data Retention
We retain personal information only for as long as necessary.
Typical retention periods include:
Appointment and financial records: up to 7 years to comply with tax and legal obligations.
Health consultation records: up to 7 years after your last appointment, unless a longer retention period is required by law.
Newsletter subscription information: until you unsubscribe or request deletion.
Website analytics data: retained according to Google's configured retention settings.
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9. Your Rights
Under UK GDPR, you have the right to:
access the personal information we hold about you;
request correction of inaccurate information;
request deletion of your personal information where applicable;
withdraw consent at any time;
object to certain processing;
request restriction of processing;
request transfer of your data where applicable;
lodge a complaint with the Information Commissioner's Office (ICO).
You can learn more about your rights by visiting the ICO website at [www.ico.org.uk]
To exercise any of these rights, please contact us using the details below.
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10. Security
We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse or disclosure.
While no method of internet transmission is completely secure, we use reputable service providers and reasonable safeguards to protect your information.
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11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, legal obligations or business practices.
The latest version will always be available on this website.
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12. Contact
If you have any questions about this Privacy Policy or how we process your personal information, please contact:
Shiranee Murugason Ayurveda
Email: shiraneeayurveda@gmail.com
Phone: 07880 951268
West London, United Kingdom